FREQUENTLY ASKED QUESTIONS

We have tried to be as clear as possible and to answer all your questions. If you do not find any answer below, please used our contact form and ask what ever you need from us. Thank you!.

Who are we in Punta Cana in the Dominican Republic?

We are small family business We serve the Punta Cana International Airport and Hotels VIP and Private transfers. Also Tours and Excursions in the Dominican Republic. We have principles and strife to give you the best services.

How to find us at the Airport or Hotel?

Our driver will be waiting for you holding a sign with your NAME and the logo of puntacanaviptransfers.com by the terminal's exit...And to pick you up for a tour or excursion, we will be holding a sign with your name as well.

Our logo

This is our Logo. Your name will be on top of it!

How to find us at the Airport or Hotel?

Our driver will be waiting for you holding a sign with the logo of puntacanaviptransfers.com on it by the terminal's exit...And to pick you up for a tour or excursion, we will be holding a sign with your name as well.

What if I want to make changes on my reservations?

You can make any changes you want to your reservation. Just contact us via email. Changes to the pickup time on departure are free of charges until 07:30 p.m. of the day before of the transfer

Should I change my money at the Airport?

It is not a good idea to change your money at the airport. Anyways, the actual exchange rate must be around US$1.00 = RD$45.00 more or less.

What if my flight gets delay or earlier?

There is no need to inform us if your flight comes earlier or gets delayed. We monitor your flight and we’ll wait for you.

Pick up Time?

On Arrival:
Once you arrive you will go through customs and immigration, this could take you around 30 minutes. So, the pickup time should be around 30 minutes after landing. Anyways, Our driver or representatives will be at the airport all the time, so any time you arrive you will be welcomed.

On Departure:

You set your pickup time during the booking process. Airlines recommend you should arrive at the airport between 2 or 3 hours before your flight’s scheduled departure time.
We recommend that you should set the pickup time 2 hours + the estimated driving time before your flight’s scheduled departure time. Airline counters in the Dominican Republic normally open 3 hours before a flight and close 1 hour before a flight for international flights.

What payment options are available?

You can make your payment via PayPal once you book, or you can pay by cash upon arrival. The latter is available if you are arriving in Punta Cana airport only. For tours and excursions you need to pay in advance via PayPal.

Do I need a Tourist Card?

Yes. We recommend that you buy the tourist card online before you arrive. Here’s some information about it:
All tourists (excepting nationals of the following countries: Argentina, Chile, Peru, Uruguay, Ecuador, Israel, Japan or South Korea) entering the Dominican Republic need to buy a tourist card for $10.00 USD. This tourist card can either be bought by cash at your arrival or you can purchase it online clicking this link: https://www.dgii.gov.do/Tturistaweb

If you buy the tourist card online, make sure to print out a copy which will be sent to you via email after the purchase. The tourist card is valid for one year and can be used for one entry.

Children need this tourist card also, no matter their age.
It can take 15 min. or more waiting in line to buy this card especially when you arrive at the Punta Cana or Santo Domingo airport. If you buy the tourist card online you should then use the exit line which is dedicated for Residents and/or Dominican citizens.

What is the Cancellation Policy?

Cancellation Policy for Private Transfers:
If cancelled more than 12 hours before your scheduled arrival time or pick up time at the hotel there is no penalty – we will refund your money – no questions asked. If you experience problems with your flight itinerary, connection flights etc., we will adapt to your needs (pick you up later or at a different airport etc.) or refund your money in case you just cannot make it because of flight cancellations etc..

If you cancel less than 12 hours before your scheduled arrival time or pick up time at the hotel we will refund 60 %. We will NOT REFUND in case of “NO SHOW” (No Show means that we expect you at the airport or at the hotel and you just do not show up without any prior notice) – till now we never had to charge any cancellations fees for our transfers to anybody!